Refund policy

Refund Policy

At Arstar, we stand behind every piece we make. If your order isn't right for any reason, you have 30 days from the date of delivery to request a return for a refund or exchange.

Return Conditions

To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags attached. Items showing signs of wear, washing or damage caused after delivery will not be accepted.

How to Start a Return

Email our team at support@arstar.co with your order number and reason for return. We will reply with return instructions and the correct return address. Do not send items back without contacting us first, as returns sent to the wrong location cannot be processed.

Return Shipping

Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping service, as Arstar cannot be held responsible for returns lost in transit.

Refunds

Once your return arrives and passes inspection, your refund will be processed within 5 business days to your original payment method. Depending on your bank or card provider, it may take additional time for the refund to appear in your account.

Exchanges

Need a different size? Contact us at support@arstar.co and we will arrange an exchange. If your requested size is out of stock, you will receive a full refund instead.

Faulty or Damaged Items

If your item arrives faulty or damaged, contact us within 30 days of delivery with a photo of the issue. We will replace the item at no cost to you, including shipping. Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or equivalent consumer law in your country.

Contact

For all return and refund enquiries, email support@arstar.co.